Terms of service
Hushdawn — Terms of Service
Last updated: 11 November 2026
Welcome to Hushdawn. These Terms of Service explain the conditions that apply when you browse our website or purchase products from us.
By placing an order, you agree to these terms. Nothing in these terms affects your statutory consumer rights.
1. About Hushdawn
Hushdawn is an online retailer offering products designed to support relaxing bedtime routines and gentler mornings.
Our current product is the Hushdawn Sunrise Alarm Clock with White Noise, combining sunrise-inspired lighting, ambient lighting and relaxing background sounds.
Website: https://hushdawn.website
For questions about our products, orders or policies, contact:
Email: hushdawncare@outlook.com
Our legal trader identity and business contact details are provided on our Contact Information page.
2. Products and Descriptions
We aim to provide accurate product descriptions, photographs, specifications, prices and availability information.
Our products may be offered in different configurations, including country-specific power plug options.
Customers should review product details and confirm that the selected configuration is suitable for their delivery destination before purchasing.
Product colours and lighting effects may appear slightly different depending on your device's display and surrounding lighting conditions.
We endeavour to keep product information accurate and up to date.
3. Pricing and Payments
Product prices are displayed in the currency shown on our website or at checkout.
Applicable shipping charges and taxes will be displayed before you complete your purchase.
We reserve the right to correct pricing or listing errors in accordance with applicable law.
Payments are processed through third-party payment providers.
4. Product Options and Promotions
Certain products may be available with different specifications or plug configurations.
Customers should check their selected product options before completing an order.
From time to time, Hushdawn may offer promotional prices or discounts.
Any promotional offer will be subject to the eligibility requirements and conditions displayed at the time of purchase.
We may change or discontinue promotions for future purchases. Confirmed orders remain subject to the terms agreed at purchase.
5. Orders and Availability
After placing an order, you will receive an order confirmation.
We may contact you if there is an issue with product availability, payment verification or delivery information.
If we cannot fulfil an accepted order, we will notify you and arrange an appropriate refund.
Customers are responsible for providing accurate contact and delivery details.
Nothing in this section affects your legal rights if goods are unavailable, delayed or not delivered.
6. Shipping and Delivery
Hushdawn currently offers shipping to:
-
United Kingdom
-
United States
-
Canada
United Kingdom
Standard shipping is free.
United States and Canada
Applicable shipping charges are displayed in the customer's checkout currency before payment.
Delivery availability, shipping charges and relevant delivery information are provided during checkout and in our Shipping Policy.
Delivery estimates are not guaranteed unless expressly stated otherwise.
If a delivery timeframe is agreed during your purchase, your applicable legal rights remain unaffected.
Please refer to our Shipping Policy for further information.
Nothing in these terms limits your legal rights relating to late, lost or undelivered goods.
7. Returns, Cancellations and Refunds
We offer eligible customers a 14-day return period, subject to the conditions explained in our Return & Refund Policy.
UK customers have statutory cancellation rights for most online purchases, together with separate rights relating to faulty, damaged or misdescribed goods.
Additional consumer protections may apply depending on the customer's location.
To request a return or cancellation, contact:
Please review our Return & Refund Policy for full instructions, eligibility requirements and refund information.
Nothing in these terms limits your statutory consumer rights.
8. Product Use and Safety
Customers should follow the instructions and safety guidance supplied with their products.
For electrical products, including the Hushdawn Sunrise Alarm Clock with White Noise:
-
Use the supplied or manufacturer-approved power accessories.
-
Ensure the power connection is suitable for your location.
-
Keep electrical components away from water and excessive moisture.
-
Avoid using damaged power adapters, cables or equipment.
-
Stop using the product if it appears faulty or unsafe, and contact customer support.
Our products are intended for their advertised purposes and should be operated according to the manufacturer's instructions.
Nothing in this section limits our legal responsibilities under applicable consumer protection laws.
9. Website Content
The Hushdawn name, branding, website text, original photographs and other original content may be protected by applicable intellectual property laws.
You may browse our website and use its content for personal, non-commercial purposes.
You must not reproduce or commercially exploit protected material without appropriate permission, except where permitted by law.
10. Acceptable Website Use
You agree not to use our website for unlawful, fraudulent or harmful purposes.
You must not attempt to interfere with the website's security, functionality or other customers' use of our services.
11. Third-Party Services
Our store uses third-party providers to support ecommerce operations, payments, order fulfilment, shipping and website functionality.
These providers may have their own terms and conditions.
For information about how personal information is handled, please review our Privacy Policy.
12. Liability and Consumer Rights
We do not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these terms excludes or limits mandatory consumer rights.
To the extent permitted by applicable law, we are not responsible for losses that are not reasonably foreseeable or are unrelated to a breach of our legal obligations.
13. Privacy
Your privacy is important to us.
Please review our Privacy Policy for information about the collection, use, sharing and protection of personal information.
14. Changes to These Terms
We may update these Terms of Service from time to time.
Updated terms will be published on our website with a revised date.
Changes will not retrospectively alter the terms of orders already accepted, unless required by law or otherwise lawfully agreed.
15. Governing Law
These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in your place of residence.
Nothing in this clause prevents customers from exercising rights or remedies available under applicable consumer protection laws.
16. Contact Information
For questions about these terms, orders or our products, please contact:
Hushdawn Customer Support
Email: hushdawncare@outlook.com
Website: https://hushdawn.website
Our legal trader identity and business address are provided on our Contact Information page.