Hushdawn — Return & Refund Policy

Last updated: 11 November 2026

At Hushdawn, customer satisfaction is important to us. We want you to feel confident when purchasing our Sunrise Alarm Clock with White Noise.

If you wish to return a product, cancel an order or report a problem with your purchase, please read the information below.

1. Our 14-Day Return Policy

We offer a 14-day return period beginning when your order is delivered.

United Kingdom Customers

Under UK consumer law, you generally have the right to cancel an online purchase within 14 days of receiving your goods, without providing a reason.

If an order arrives in multiple deliveries, the cancellation period generally begins when you receive the final item.

Once you notify us of your decision to cancel, you have a further 14 days to return the goods.

United States and Canadian Customers

We offer voluntary change-of-mind returns requested within 14 days of delivery.

For these voluntary returns, products should be unused, in their original condition and returned with all included accessories. Please retain the original packaging where possible.

This voluntary policy does not limit any consumer rights provided by applicable law.

2. How to Request a Return

To request a return or notify us of a cancellation, please contact:

Email: hushdawncare@outlook.com

When contacting us, please include:

• Your order number.

• The product you wish to return.

• The reason for your enquiry, if relevant.

If your product is faulty, damaged or incorrect, a description and photographs may help us investigate the issue.

Our support team will provide return instructions and the appropriate return destination.

UK customers exercising their statutory cancellation rights do not need our approval to cancel. A clear cancellation email sent within the applicable cancellation period is sufficient.

3. Return Shipping Costs

Change-of-Mind Returns

Customers are responsible for the direct cost of return postage for change-of-mind returns, where permitted by applicable law and where we have provided the required information before purchase.

Return costs will depend on the return destination, package dimensions and shipping carrier.

Please contact our support team for return instructions before arranging shipment.

We recommend using a tracked shipping service and keeping proof of postage.

Faulty, Damaged or Incorrect Products

If your product is faulty, damaged, incorrect or not as described, Hushdawn will cover reasonable return postage costs where required by applicable law.

You should not incur return costs that the law requires us to bear.

4. Product Condition and Packaging

Please handle the product carefully and return all included accessories.

For UK statutory cancellations, customers may inspect products to the extent reasonably permitted in a physical shop.

Where handling beyond what is necessary to establish the product's nature, characteristics and functioning reduces its value, an appropriate deduction may be made from the refund where permitted by law.

Original packaging is recommended but is not mandatory when exercising UK statutory cancellation rights.

No restocking fee is charged.

5. Faulty, Damaged or Incorrect Orders

If your Sunrise Alarm Clock arrives damaged, develops a fault, is incorrect or does not match its description, please contact:

hushdawncare@outlook.com

We will assess the issue and arrange an appropriate remedy in accordance with applicable consumer protection law.

Depending on the circumstances, this may include:

• A repair.

• A replacement.

• A refund.

UK customers have rights under the Consumer Rights Act 2015, including a short-term right to reject qualifying faulty goods within 30 days and further protections after that period.

These statutory rights are separate from our voluntary return arrangements and change-of-mind cancellation policy.

6. Refunds

UK Statutory Cancellations

Where you exercise your statutory right to cancel, we will refund the applicable purchase price and the cost of standard original delivery, where required by law.

If you selected a delivery service more expensive than our standard option, we are not required to refund the additional amount above the standard delivery cost.

Where goods have been dispatched, we will issue the refund without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

Where goods have not been dispatched, the applicable refund deadline is 14 days after we are informed of your cancellation.

Other Eligible Returns

For other eligible returns, we will process refunds promptly after the returned goods have been received and assessed.

Refunds will be